From $500 for 1,000 tickets
Fixed price, setup included
Starter covers up to 1,000 tickets a month for $500. Setup, training and monitoring every working day are included.
Hi! I'm Alfredium.
AlfrediumCustomer service in top gear.
The right answer at the right time.
Alfredium is the agent who never gets tired and never guesses.
He has learned everything about your business: your products, your rules and how your team replies. Before he answers, he looks up the order and the tracking. That's why he replies faster and more precisely than a regular agent – in the customer's own language.
Alfredium – at your service.
See what Alfredium can do for your business →Try a live demo shop – this is what Alfredium can do for you
Alfredium's reply for Nordfjell – based on the store's own facts
Yes – the Fjell Trail 2 are fully waterproof, with a Nordtex membrane tested 8 hours underwater. They cost €189.
The agent who never quits. At a fixed price.
Outsourced help means constant training and high turnover. Alfredium learns your business once, remembers what he has learned, and delivers the same quality on ticket number one thousand as on the first. We monitor operations every working day – you pay a fixed, predictable monthly price.
3 steps from email to finished reply
How Alfredium works
Alfredium reads the whole ticket, looks things up in your own facts and writes the reply. Our team follows every ticket together with Alfredium System Watch.
See System Watch at work →
Answers in the customer's language.
No translators. No Google Translate.
The customer writes in their own language, and Alfredium replies in the same one – from the right sender address. That lets you sell in new countries without hiring more people.
FreshdeskGorgiasShopifyGmail
Looks up order status and tracking on his own. “Where is my order?” (WISMO) gets answered without you touching the ticket.
Real numbers from clients
78.4%
resolved fully automatically
The Nordics' largest kitchen appliance retailer. Alfredium handles the whole conversation. CSAT (customer satisfaction) has risen to 4.68 out of 5.0.
99%
of routine questions
EU/UK online store for home gyms. Questions about price, product and “where is my order” are resolved fully automatically around the clock.
Ready drafts
for the staff
For the complex tickets (refunds, spare parts), a finished reply is waiting for the agent in the inbox.
1 week → 1 day
response time for Norway's largest parking company
Complex cases with many exceptions. The system reads license plates, checks for errors, automatically credits the customer – and cut the backlog from 400 to 50 emails.
We never show client names or logos – the same confidentiality applies to you.
Fixed price. Setup included.
A ticket is one email or chat. We run everything, and you pay a fixed monthly price.
Starter
$500 / mo
- Up to 1,000 tickets a month
- Managed service every business day
- Replies in the customer's language
- “Where is my order?” with tracking
- Fixed price, no hidden fees
Growth Most popular
$1,000 / mo
- Up to 5,000 tickets a month
- Managed service every business day
- Replies in the customer's language
- “Where is my order?” with tracking
- Fixed price, no hidden fees
Scale
$1,500 / mo
- Up to 15,000 tickets a month
- Managed service every business day
- Replies in the customer's language
- “Where is my order?” with tracking
- Fixed price, no hidden fees
15,000+ tickets a month or several brands? Enterprise – let's talk →
Let Alfredium answer your own tickets.
We connect him to your inbox. You'll usually see finished replies within a few days. Rather talk to a human first?
We answer the same working day, in English.