Alfredium reads the whole ticket, pulls in your store's own knowledge, and writes a finished reply in seconds. You approve and send — in the customer's language, from the right address.
brands with routine tickets handled automatically
drafting, monitoring & nightly quality review — weekends too
native languages — every other one supported automatically
of replies approved by you before anything is sent
No generic AI output. Alfredium writes the way your team would, grounded in your own knowledge — inside the helpdesk you already run.
Reads your Freshdesk or Gorgias queue automatically and takes the whole thread — customer history, past replies, internal notes — not just the first message.
Searches your knowledge base and past replies and follows your rules — returns, warranty, pricing. It doesn't guess; it looks things up, and knows what's already been done.
A finished, human-sounding reply appears. Edit if you like, then one click — it goes out in the right language, from the right address, and the ticket closes.
We invented Nordfjell, a shoe brand, and onboarded it exactly the way we onboard a real client — catalogue, prices, policies. Ask it anything a customer would, in any language.
Gorgias and Freshdesk today. Pulls the case, sends the reply, closes the ticket — right in your system.
Linked to your knowledge base and past tickets, so answers are grounded in your facts — not guesswork.
A binding playbook per client: returns, warranty, discounts, out-of-stock. It follows them without exception.
Replies in the customer's language automatically — and sends from the right address for each brand.
Every reply you approve makes the next one better. A log shows what you changed, so it keeps improving.
Hard or sensitive case? One click rewrites the draft for maximum quality before you send it.
Alfredium runs on retrieval-augmented generation. Before it writes a single word, it searches your knowledge base, your past replies and the rules you set — then builds the answer on those facts.
Everything is drafted as a suggestion you check. Nothing reaches a customer without your approval.
Names, email and phone are pseudonymized before anything is stored for improvement.
API keys stay on the server and data isn't stored unnecessarily. Password + 2FA on the workspace.
Monitored and hardened. We see if something stops — before you do.
Pick the plan that fits your volume — full setup included, scale up whenever you're ready.
“The goal was to go from being burnt out by customer service to actually being in control. Alfredium clears the routine — the hundred identical cases — so we can put people where it matters.”
We've spent years deep in real customer service for online brands, and built Alfredium to solve our own problem: drowning in repetitive tickets. Today it quietly handles the routine for 20+ brands. We set it up, tune it to your business, and keep it running.
We set up Alfredium for your helpdesk, feed in your knowledge, and you see finished replies on your own cases — usually within a few days.
Prefer email? post@midellconsulting.no